Privacy Policy
F+R NSW collects no personal information. The app — on iPhone and on Android — has no server of its own, no account and no sign-in, contains no analytics of ours, and makes no network requests. Nothing it reads leaves your phone unless you tap a navigate button, which hands the destination to the maps app you chose (see When you open directions below). On Android, the text recogniser the app uses is Google's, and it reports to Google how it is running — never what it read (see Text recognition on Android below). This policy is short because there is very little to describe — but it describes all of it, including the one place on this website where you can choose to send us something.
What the app does
F+R NSW uses the camera to recognise text on a station printout or an in-truck screen you point it at, and extracts the job's address, its map reference coordinates and its incident number from what it reads. It then offers to open driving directions. It also contains a radio communications quick reference, which is a fixed page inside the app.
Where that happens
- Text recognition runs entirely on your device: Apple's built-in framework on iPhone, Google's ML Kit on Android. No image or video ever leaves the device, and no recognised text does either, except the destination you hand to your maps app by tapping a navigate button.
- The app contains no analytics, advertising or tracking code of ours, and we collect no advertising or device identifiers.
- The app makes no network requests of its own, so there are no server logs of your use of it. The Android app does not hold the permission to use the network at all.
- There is no account, no sign-in and no registration. We do not know who uses the app.
What is stored on your device
The most recent job — the address, the coordinates and the incident number as read, or as you typed or corrected them — is kept on your device for up to 12 hours, so that after navigating you can return to it as it was read. It is stored in the app's own private storage, protected by the device's file encryption, excluded from backups — iCloud and device backups on iPhone; Google's backup, and the copy made when you move to a new phone, on Android — and kept for at most 12 hours from when it was first read: after that the app will not show it again, and erases it the next time it is opened. Accepting another job replaces it, and Forget this job erases it at once. Nothing older than that one job is kept: there is no history.
Beyond that, the only values saved on the device are your two settings — which maps app directions open in, and whether you have chosen light, dark, or the phone's own appearance. Neither is personal information and neither leaves the device.
Text recognition on Android
On Android the text is recognised by Google's ML Kit, which is built into the app and does its work on the phone. ML Kit also reports to Google how it is running. In this app that happens in one way only: through Google Play services on your phone, a record is made each time the recogniser runs — which function ran, when it started and finished, and whether it succeeded. Nothing the app read is in those records: no picture, no text, no address, no coordinates and no incident number. They go to Google, not to us — we never see them. Google says it uses them to measure performance, to debug, maintain and improve ML Kit, and to detect misuse or abuse; what it does with them is governed by Google's privacy policy, not by this one.
The Android app itself cannot send anything. It does not hold Android's permission to use the network, and the part of ML Kit that would otherwise upload usage statistics from inside the app — device details and a per-install identifier among them — has been taken out of it. The iPhone app does not use ML Kit: it uses Apple's built-in text recognition.
Camera
Camera access is used solely for live text recognition while the scanner is on screen. No photo or video is recorded, saved to your photo library or gallery, or transmitted. The camera is not used at any other time, and the app works without it: every detail can be typed in instead.
When you open directions
When you tap a navigate button, the app hands the destination — the address, or the coordinates — to the maps app you chose, in the same way as tapping an address in any other app. On iPhone that is Google Maps or Apple Maps and, from version 1.1, Waze. From version 1.1 only the apps that are on the phone are offered, and if the one you chose has since been removed the destination goes to another of them, or to Google Maps in your browser when none is installed; version 1.0 opens Google Maps in your browser when that app is not installed. On Android it is the maps app you chose from those on the phone — Google Maps unless you pick another — or, with Ask each time, whichever you pick from the list your phone offers; on a phone with no maps app at all, the destination opens in Google Maps in your browser. What those services do with it is governed by their own privacy policies — Google's for Google Maps and Waze, Apple's for Apple Maps, the maker's for any other — not by this one. Nothing is handed over until you tap.
So that it can offer your maps apps in Settings and open the one you chose, the app asks the phone which of them are installed — on iPhone whether Google Maps, Apple Maps and Waze are there (from version 1.1), on Android which installed apps accept a map location. The answer is used on the phone and is not sent anywhere; the only thing saved is your choice.
This website's support form
The support form on this site is the only place we can receive anything from you, and only if you choose to use it. What you type into it — your message, and the name and email address you optionally supply — is sent to our app support team by email and used only to answer you. It is not added to a mailing list, not used for marketing, and not passed to anyone else. Our web server keeps standard access logs (IP address, request time, user agent) for security and operations; these are rotated and deleted routinely. To limit abuse, the form also keeps a count of recent submissions per connection: the times of submissions, filed under a scrambled form of the sending IP address, of which only the last hour is counted. It holds nothing you typed.
Data retention and deletion
The app sends nothing to us, so we hold no data from it: what it reads is held only on your own device, and the destination goes to your maps app only when you tap a navigate button. The one job it keeps is never shown after 12 hours and is erased the next time the app is opened, or at once when you tap Forget this job; uninstalling the app removes it and the two settings immediately. If you have written to us through the support form and want that correspondence deleted, ask through the same form and we will remove it within 30 days.
Children
F+R NSW is a work tool and is not directed at children under 13. It collects no information from anyone.
Changes
If this policy changes, the updated version will be published at this address with a new effective date. In particular, if a later version of the app gains a sign-in or a connection to a server, this policy will say so before that version is released.
Contact
interactivewebs.com Pty Ltd
Reach us through the support form — it goes straight to our app support team.